The Prime Minister Ramzan Relief Package 2026 (PMRRP) provides Rs. 13,000 cash assistance to eligible families across Pakistan. The program is managed by the National Information Technology Board (NITB) to ensure secure, fair, and timely payments. This guide explains official contacts, complaint procedures, reporting corruption, biometric help, and using the online portal safely.

Point	Details
Program Name	Prime Minister Ramzan Relief Package 2026
Cash Assistance	Rs. 13,000 per eligible family
Official Portal	pmrrp.nitb.gov.pk
Toll-Free Helpline	0800-02345
New 2026 Helpline	1000 (Eligibility & tracking)
Complaint Email	info@nitb.gov.pk
BISP Helpline	8171 (Database & eligibility queries)
Main Support Agency	National Information Technology Board (NITB)

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Official Helpline Contacts for PMRRP 2026

The government and NITB have established official channels to help beneficiaries with registration, eligibility, or payment issues:

Toll-Free Helpline: 0800-02345
New 2026 Helpline: 1000 for eligibility checks and tracking
NITB Office Phone: (051) 9265058
Complaint Email: info@nitb.gov.pk
BISP Helpline: 8171 for database or eligibility queries

These official channels are the safest way to get support. Avoid giving your CNIC or OTP to unofficial WhatsApp or Facebook groups.

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Step-by-Step Guide to Filing a Complaint

If you face any problem with registration or payment, follow these steps to ensure your complaint is recorded and resolved:

Call the Toll-Free Number: Dial 0800-02345 or 1000
Identify the Issue: Clearly explain if it is a Technical Error, Eligibility Error, or Payment Issue
Provide Proof: Keep your 13-digit CNIC and the mobile number used during registration ready
Get a Tracking ID: Always ask for a Complaint Number or Ticket ID for follow-up

Following these steps ensures your complaint is formally logged and tracked until resolved.

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Most Important Information for Beneficiaries

Here is a table with key tips and steps for smooth access to PMRRP 2026:

Topic	Important Notes
Eligibility Check	Use 1000 helpline or portal to confirm status
Payment Method	Cash delivered at designated BISP centers or banks
Biometric Verification	Ensure fingerprint is updated at NADRA
Complaint Tracking	Always get a Ticket ID for follow-up
Corruption Reporting	Use helpline or Pakistan Citizen Portal app
Portal Errors	Wait 24 hours for “Record Not Found” messages
SMS Updates	Check 9999 SMS service or online portal for status
Fraud Prevention	Do not share CNIC or OTP with unofficial sources

Reporting Corruption and Illegal Deductions

The Rs. 13,000 payment is meant to be delivered in full. If anyone requests a fee or commission:

On-the-Spot Report: Call the helpline immediately while at the payment center
Citizen Portal: Lodge a complaint via the Pakistan Citizen Portal app under BISP/Social Welfare
Social Media: Tag official handles of NITB or the Ministry of IT on X (Twitter) for urgent technical issues

Prompt reporting protects your rights and ensures authorities can act quickly.

Help for Fingerprint and Biometric Issues

Fingerprint errors are the most common complaint at payment centers. If the biometric machine does not recognize your fingerprint:

Do Not Keep Using the Same Machine: Repeated attempts may lock your access
Visit a NADRA Office: Verify and update fingerprints if needed
Contact the Helpline: Call 0800-02345 to request the Alternative Verification procedure, especially for elderly citizens

Correct biometric information ensures smoother and faster payment collection.

Using the Official Online Portal

The official portal pmrrp.nitb.gov.pk allows you to check your registration, eligibility, and payment status:

Use a Stable Internet Connection: Prevents errors while accessing the portal
Refresh Captcha if Not Loading: Ensures the page works correctly
Wait 24 Hours for “Record Not Found”: The database updates daily
Avoid Third-Party Sites: Always use official .gov.pk links to keep your data safe

The portal is the fastest and safest way to check your PMRRP 2026 status.

Latest Update 2026 – What to Do if Rs. 13,000 Is Not Received

If you have not received the Rs. 13,000 payment:

Check Your Status Online: Visit pmrrp.nitb.gov.pk to confirm eligibility and payment status
Call the Helpline: Dial 0800-02345 or 1000 for assistance and tracking
Verify Biometric Data: Visit a NADRA office if there is an issue with fingerprint verification
Follow Up with a Complaint ID: Always get a ticket or complaint number for proper tracking

Following these steps ensures your payment issue is recorded and resolved efficiently.

Conclusion

The Prime Minister Ramzan Relief Package 2026 provides Rs. 13,000 cash assistance to eligible families. To receive it safely, always use official helplines, follow proper procedures to file complaints, report any corruption immediately, and update biometric information if needed. Checking your status through the official portal ensures timely and secure access to your payment. Avoid unofficial sources and protect your CNIC and mobile number at all times.

FAQS:

Q1: Is calling the helpline free?
A: Yes, both 0800-02345 and 1000 are toll-free even if you have zero balance.

Q2: Can I visit NITB to collect my Rs. 13,000?
A: No, NITB only manages the portal and data. Cash is collected at banks or BISP centers mentioned in your SMS.

Q3: What if the 9999 SMS service is not working?
A: Check your status online at pmrrp.nitb.gov.pk or call the helpline for a manual check.

Q4: How long does a complaint take to resolve?
A: Most technical complaints are resolved within 3–5 working days.